General info / FAQ

 

 

What is required to place an order?
- Name

- Mailing and delivery address (if different)

- A valid driver’s license or state ID

- Lessee's phone number and on-site contact                  person's phone number (if different)

- A valid credit card (if paying by card)

 

When should I reserve a tent or place an order?

All rentals are on a first come, first serve basis. A reservation is made and confirmed upon receipt of the deposit. We recommend placing an order

ASAP to ensure availabiliy. However, you may

place an order 24 hrs prior to your event (based on availability), or as soon as one year in advance.

 

What methods of payment do you accept for any rental items?

Currently, we accept cash, checks, Visa, Master Card, American Express and Discover with Square device. A $35.00 fee for a returned check will be incurred, in addition to the rental fees and any legal fees.

 

What would you do with my personal information?

All personal information supplied by the Lessee is

for internal use only. The information will not be

given and/or sold to third parties. 

 

 

 

CANCELLATIONS, CHANGE, AND ADDITIONS TO YOUR ORDER

 

What is your cancellation policy?

     - Day of delivery or pick up – 75% of total rent.
     - 2-7 days prior to event – 50% of total rent.
     - 7 days or more – 25% of total rent.
     - Sorry, No refunds for cancellations or changes to        linens once
your order is confirmed.

    

What if I need to change my order?

All changes must be made at least 1 week prior to delivery.

 

Can I add more equipment to my order?

Yes. We welcome additions to your order at least 48 hours prior to the event date, based on availability.

 

Table linens, chair covers, sashes, and overlays, are very high demand items, so we recommend placing your order ASAP.  Prices only include drop off and pick up for any of these items.  Set -up available at extra charge and at least 1 week in advance.

 

 

                      DELIVERY AND PICK-UPS

 

What is your delivery charge?

There will be a delivery charge of $10-20 within the cities of Hemet and San Jacinto. For any other surrounding areas, the delivery charge will be based on the average milage to and from the set-up location.

 

What are your delivery hours?

Normal delivery hours are:

Monday - Friday:  10 am - 6 pm

Saturdays: 9am - 2pm 

After hour deliveries are available for an additional charge. 

Tents are delivered and set-up on either Thursday and Friday for weekend parties.

 

When do you pick-up the equipment?

Tents are picked-up a day or two after your event is over. For other items such as jumpers, concession machines, tables, etc., pick up will be on the same day.

 

What if I am not home when the truck delivers/picks- up?
If you know you will not be home, please call our office with instructions as to where the equipment is to be left. A Delivery Authorization Form needs to be signed prior to delivery. If you are not home and we don't have instructions, it will cause a delay, and an extra cost to you for rescheduling another delivery/pick-up time. There is an additional charge for the use of stairs and elevators to place and retrieve items or if delivery/pick-up location is not accessible with a hard surface for rolling carts or dollies.

 

 

                                      WEATHER

 

What's Hemet Party Rental's policy on inclement weather?

Hemet Party Rental reserves the right to make the final decision to cancel a rental due to the inclement weather defined as: 5-20+ SUSTAINED winds (with higher gusts), 60% or higher chance of rain, and/or temperatures below 40°F.  If this is the case, we will contact you the day prior, or the morning of your event to discuss options. We cannot set-up in high winds or if it is actively raining, due to increased risk of injury or electrocution. All funds payable to Hemet Party Rental will become store credit. 

 

 

 

                     JUMPERS OR INFLATABLES

 

What are the rules when using a standard jumper or inflatable?
Basic rules are, no food or drinks, no shoes, no sharp objects, no wresting/roughhousing, no hanging on the netting, no flipping or tumbling, NO SILLY STRING. We recommend to have an adult supervising at all times to secure the safety of the children and prevent any incidents.

 

How many kids can you have in the standard jumper at a time?                                                                              

For a standard jumper usually around 6-7 children at same group age, but it really depends on their size. The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids. No adults please!

How much space is required for setup and proper use of the Jumper or inflatable?  

Our standard jumpers sizes are 13' x 13', so a space of  20' x 20' is more than enough. As for the interactive inflatables, they all come in different sizes, but adding up to 10' in length to the original size will be perfect.

Where can I have the jumper or inflatable set up?
The surface must be mostly flat, smooth and relatively firm. Examples: grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground, or by using sandbags or cement blocks when stakes cannot be used.
 

What do we do if the inflatable is up and it begins to rain?
Unplug the blower and move it out of the rain while you let the inflatable deflate. 

 

Are there any cleaning fees?

We expect to receive our inflatables back in a fairly clean condition. We realize that children are in and out which can allow grass enter. We will not charge for cleaning this. However, as mentioned on the Rental Agreement, any food, drink stains, silly string (just to mention a few), will result in a minimum $50.00 clean-up fee at the time of pickup. If water is used on a unit that is not designed for water, there will be a $100.00 cleaning fee IF the unit is not damaged nor need to be 100% replaced. The inflatable will be inspected before its packed up at your location.

 


 

                   TABLES, CHAIRS AND LINENS

 

Do you set up and take down the chairs and tables?

Chairs and tables will be delivered stacked and/or folded. However, we offer a set-up and take down service for these items at an additional charge. These arrangements MUST be made prior to delivery and pick-up to avoid a breakdown fee.

 

Linens must be completely dry and folded. Please shake linens to remove any residual food, confetti, or any crumbs. Please do not place linens in plastic bags, as this may lead to mildew. Torn or burned linens are subject to full replacement cost.

 

All equipment must be left under a tent, a covered porch, or in a garage, to protect them from inclement weather conditions..

 

 

 

                                         TENTS

 

How much space do I need for a tent set-up?

Each tent will require at least 8' more than the size tent. Example: a 20' x 20' will require a 28' x 28' open area with no trees, bushes, or anything obstructing the set-up area. A 40' x 60' tent requires a 48' x 68' space. We highly recommend you insure you have adequate space prior to placing your order. Refunds will not be provided for insufficient space.

 

Do you set up the tents and heavy equipment?

Yes. Hemet Party Rental will set up and take down all heavy equipment such as tents, dance floors, and jumpers. Set-up fee is included in the price for these items.

 

 

CONCESSION MACHINES/FOOD WARMERS

 

Are there any cleaning fees?

All concession machines or food warmers MUST be returned cleaned, free from food, and ready for pick-up in the same manner they were delivered to avoid a $35.00 cleaning fee for each item.

 

 

                             EQUIPMENT CARE

 

Who is responsible for damaged or missing items?
The Lessee is responsible for all equipment from the time of delivery or will-call until it has been picked- up by or returned to Hemet Party Rental. The Lessee is also responsible for damaged, broken, or missing equipment, and a full replacement cost will be assessed. Please verify an accurate count of your rental items received and returned.

 

Please refer to FORMS to review our Replacement Value List.

 

 

All damaged or broken equipment must be returned to Hemet Party Rental.

 

 

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

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