General info / FAQ

What is required to place an order?

- Name

- Mailing and delivery address (if different)

- A valid driver’s license or state ID when any             equipmet is picked up at our location.

- Lessee's phone number and on-site contact                person's phone number (if different)

- A valid credit card (if paying by card)

When should I reserve a tent or place an order?

All rentals are on a first come, first serve basis. A reservation is made and confirmed upon receipt of the deposit. We recommend placing an order

ASAP to ensure availabiliy. However, you may

place an order 24 hrs prior to your event (based on availability), or as soon as one year in advance.

What methods of payment do you accept for any rental items?

Currently, we accept cash, checks, Visa, Master Card, American Express and Discover with Square device. A $35.00 fee for a returned check will be incurred, in addition to the rental fees and any legal fees.

What would you do with my personal information?

All personal information supplied by the Lessee is

for internal use only. The information will not be

given and/or sold to third parties. 

CANCELLATIONS, CHANGE, AND ADDITIONS TO YOUR ORDER

What is your cancellation policy?

     - Day of delivery or pick up – 75% of total rent.
     - 2-7 days prior to event – 50% of total rent.
     - 7 days or more – 25% of total rent.
     - Sorry, No refunds for cancellations or changes to        linens once your order is confirmed.

What if I need to change my order?

All changes must be made at least 1 week prior to delivery.

Can I add more equipment to my order?

Yes. We welcome additions to your order at least 48 hours prior to the event date, based on availability.

Table linens, chair covers, sashes, and overlays, are very high demand items, so we recommend placing your order ASAP.  Prices only include drop off and pick up for any of these items.  Set -up available at extra charge and at least 1 week in advance.

DELIVERY AND PICK-UPS

What is your delivery charge?

There will be a delivery charge of $10-20 within the cities of Hemet and San Jacinto. For any other surrounding areas, the delivery charge will be based on the average milage to and from the set-up location.

What are your delivery hours?

Normal delivery hours are:

Monday - Friday:  10 am - 6 pm

Saturdays: 9am - 2pm 

After hour deliveries are available for an additional charge. 

Tents are delivered and set-up on either Thursday and Friday for weekend parties.

When do you pick-up the equipment?

Tents are picked-up a day or two after your event is over. For other items such as jumpers, concession machines, tables, etc., pick up will be on the same day.

What if I am not home when the truck delivers/picks- up?
If you know you will not be home, please call our office with instructions as to where the equipment is to be left. A Delivery Authorization Form needs to be signed prior to delivery. If you are not home and we don't have instructions, it will cause a delay, and an extra cost to you for rescheduling another delivery/pick-up time. There is an additional charge for the use of stairs and elevators to place and retrieve items or if delivery/pick-up location is not accessible with a hard surface for rolling carts or dollies.

WEATHER

What's Hemet Party Rental's policy on inclement weather?

Hemet Party Rental reserves the right to make the final decision to cancel a rental due to the inclement weather defined as: 5-20+ SUSTAINED winds (with higher gusts), 20% or higher chance of rain including showers or scattering, and/or temperatures below 30°F.  If this is the case, we will contact you the day prior, or the morning of your event to discuss options. We cannot set-up in high winds or if it is actively raining, due to increased risk of injury or electrocution. All funds payable to Hemet Party Rental will become store credit. 

JUMPERS OR INFLATABLES

What are the rules when using a standard jumper or inflatable?
Basic rules are, no food or drinks, no shoes, no sharp objects, no wresting/roughhousing, no hanging on the netting, no flipping or tumbling, NO SILLY STRING. We recommend to have an adult supervising at all times to secure the safety of the children and prevent any incidents.

How many kids can you have in the standard jumper at a time?                                                                              

For a standard jumper usually around 6-7 children at same group age, but it really depends on their size. The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids. No adults please!

How much space is required for setup and proper use of the Jumper or inflatable?  

Our standard jumpers sizes are 13' x 13', so a space of  20' x 20' is more than enough. As for the interactive inflatables, they all come in different sizes, but adding up to 10' in length to the original size will be perfect.

Where can I have the jumper or inflatable set up?
The surface must be mostly flat, smooth and relatively firm. Examples: grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground, or by using sandbags or cement blocks when stakes cannot be used.
 

What do we do if the inflatable is up and it begins to rain?
Unplug the blower and move it out of the rain while you let the inflatable deflate. 

Are there any cleaning fees?

We expect to receive our inflatables back in a fairly clean condition. We realize that children are in and out which can allow grass enter. We will not charge for cleaning this. However, as mentioned on the Rental Agreement, any food, drink stains, silly string (just to mention a few), will result in a minimum $50.00 clean-up fee at the time of pickup. If water is used on a unit that is not designed for water, there will be a $100.00 cleaning fee IF the unit is not damaged nor need to be 100% replaced. The inflatable will be inspected before its packed up at your location.

TABLES, CHAIRS AND LINENS

Do you set up and take down the chairs and tables?

Chairs and tables will be delivered stacked and/or folded. However, we offer a set-up and take down service for these items at an additional charge. These arrangements MUST be made prior to delivery and pick-up to avoid a breakdown fee.

Linens must be completely dry and folded. Please shake linens to remove any residual food, confetti, or any crumbs. Please do not place linens in plastic bags, as this may lead to mildew. Torn or burned linens are subject to full replacement cost.

All equipment must be left under a tent, a covered porch, or in a garage, to protect them from inclement weather conditions..

TENTS